By using beyondkeywords.co or purchasing any service from Beyond Keywords, you agree to these terms. Please read them before proceeding.

1. About Beyond Keywords

Beyond Keywords is an AI visibility strategy business operated by Tina Fletcher, trading as Beyond Keywords. We provide AI Visibility & Credibility Intensive and educational services to coaches, consultants, and service providers.

We are an Australian business, operated under Queensland law. Contact: hello@beyondkeywords.co

2. Our services

Beyond Keywords offers:

AI Visibility Snapshot: A free tool that queries multiple AI platforms with your name and stated area of expertise, and returns unfiltered results as a PDF.

AI Visibility & Credibility Intensive: A paid diagnostic service using the Fragments Framework. Includes an initial review, six weeks of fortnightly progress reports, and a final follow-up assessment.

AI Signal Sess: A paid 90-minute working session with Tina Fletcher. Available as an add-on for Intensive clients or as a standalone session.

Beyond Keywords is an AI Visibility and education business. We do not offer implementation, platform management, content creation, or done-for-you services of any kind. This is a permanent model choice, not a limitation.

3. What we deliver

For all paid services, we will:

Conduct the agreed diagnostic work using cold-account, multi-platform methodology

Deliver findings and recommendations in plain language

Provide fortnightly progress reports across the six-week engagement period (Intensive service)

Conduct a final follow-up intensive at the end of the engagement period (Intensive service)

We deliver clarity, diagnosis, and a prioritised roadmap. We do not guarantee specific outcomes in AI search results. Results depend on the client taking action on the recommendations provided, the behaviour of third-party AI systems beyond our control, and the time required for AI systems to update their data.

4. Your responsibilities

To get the most from our services, you agree to:

Provide accurate information about yourself and your business

Engage with the roadmap and act on recommendations where appropriate

Make yourself available for scheduled check-in communications during the engagement period

Use the information, frameworks, and materials we provide for your own business purposes only

The quality of the outcomes depends significantly on the action you take. We provide the diagnosis and direction. Implementation is yours.

5. Payment

Payment is required before work begins on paid services. Prices are as stated on the relevant sales page at the time of purchase.

All payments are processed securely through our payment provider. We do not store card details.

Prices are in USD unless otherwise stated. You are responsible for any applicable taxes in your jurisdiction.

6. Refunds

Because our services involve significant preparation work before delivery, refund eligibility is as follows:

AI Visibility Snapshot: Free service. No refund applicable.

AI Visibility & Credibility Intensive.: Full refund available if requested before the initial Intensive is delivered (72 Hours from order). Once the initial Intensive findings have been delivered, no refund is available.

AI Visibility Intensive: Full refund available if cancelled more than 72 hours before the scheduled session. No refund for cancellations within 72 hours of the session.

If you are unhappy with the work delivered, contact us at hello@beyondkeywords.co and we will work to address your concern fairly.

7. Intellectual property

All materials produced by Beyond Keywords, including the Fragments Framework, Intensive reports, progress reports, and any written content, remain the intellectual property of Beyond Keywords and Tina Fletcher.

You are granted a personal, non-transferable licence to use the materials we produce for you for your own business purposes. You may not resell, redistribute, or repurpose our materials as your own.

The AI Visibility Snapshot tool, its design, and its methodology are proprietary to Beyond Keywords.

8. Confidentiality

We treat all client information as confidential. We will not share details of your business, your intensive findings, or your digital presence with third parties without your consent.

We may refer to working with clients in general terms in our content and marketing, without identifying individuals unless you have given explicit permission.

9. Third-party services

Our services involve querying third-party AI platforms (including Google Gemini, Grok, DeepSeek, Anthropic Claude, and others). We have no control over the responses these systems produce, how frequently they update, or changes to their policies.

We are not responsible for the content of third-party AI responses, changes to third-party services that affect their availability or results, or any outcomes arising from the way third-party AI systems represent you.

10. Limitation of liability

Beyond Keywords provides services on an “as is” basis. To the fullest extent permitted by applicable law:

We are not liable for any indirect, consequential, or incidental loss arising from the use of our services

Our total liability in any circumstance is limited to the amount you paid for the specific service in question

We make no guarantee that AI systems will recommend you or change how they describe you as a result of implementing our recommendations

Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

11. Governing law

These terms are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes will be resolved in good faith in the first instance. If a dispute cannot be resolved informally, it will be subject to the jurisdiction of the courts of Queensland, Australia.

If you are located in a jurisdiction that requires local law to apply to consumer contracts, your statutory rights under that jurisdiction are not affected by these terms.

12. Changes to these terms

We may update these terms from time to time. When we do, we will update the date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

For questions about these terms:

Beyond Keywords

Email: hello@beyondkeywords.co

Website: beyondkeywords.co